Same-day dispatch applies to orders received by 12:00 pm (AEST) on business days. Orders received after 12:00 pm, on weekends, or on public holidays will be dispatched on the next business day.

Free shipping is available for eligible orders delivered to the following Queensland postcodes:

4865, 4868, 4869, 4870, 4878, 4879, 4881.

For all other Australian postcodes, standard delivery fees apply. Orders containing bulky items, such as sand filters, acoustic boxes, heat pumps, pool covers, and pool slides, may incur additional delivery fees as they require specialised carriers.

Below are the estimated delivery times in business days once an order has been shipped.

Rural and remote addresses, where delivery is not provided every day, may take longer.

Returns

We take full responsibility for the safe arrival of the products that you order from us. We will replace at our expense any product that arrives faulty, damaged during transit, or is the incorrect product.

If you have any questions about our shipping policy or our return policy, please contact us on (07) 3733 2650 or through our contact us form.